SJD Commitment to Service Standards
No other firm in our sector does more to demonstrate our commitment to exceeding clients service standards, examples of this include:
Free face-to-face meetings - Tax is complicated which is why we offer everyone free face to face meetings in any city of the UK.
Unlimited access to your own dedicated personal SJD Accountant - No call centres, no outsourcing, no press one for this or two for that.
Money back service guarantee - All your telephone calls and e-mails will be answered the same day or we will refund your monthly fee's.
Outstanding reputation - We have won more awards for customer service and accountancy excellence than any other firm in our market, for example:
- Best Contractor Accountants - Contractor UK 2011 - 2007
- Accountant of the Year - The British Accountancy Awards 2011
- Best Professional Team of the Year - UK Customer Experience Award 2011
- Customer Commitment Award - Institute of Customer Service 2011
- National Chamber of Commerce Award 2010
- Medium firm of the Year - Finalist Accountancy Age 2010
- Excellence in Customer Service - Finalists National Customer Service Awards 2009
- Sunday Times Best Small Companies - Award 2009 - 2007
- Small firm of the Year - Accountancy Age 2007 & 2004 and finalists in 2010 and all years since 2003.
- Deemed PCG accredited accountants and fully MSC compliant
Many companies say they are committed (of course they do, what else could they say) but few if any are able to demonstrate and prove it. It is because of this ongoing dedication to outstanding and remarkable customer service that SJD are the UK's largest accountants to Contractors, Freelancer's and SME's; we have over 11,000 clients all of whom work through their own UK limited company.
However, we would never want to, or be seen to, rest on our laurels and we encourage anybody to provide feedback on any aspect of our service. If you have any feedback, comments or thoughts regarding the service we provide please complete the below form, and we would be delighted to review and discuss your thoughts.
For all general enquiries please email Adam Dwyer at CustomerCare@SJDAccountancy.com.
Alternatively you can contact Charmaine Vallance – Poole our Customer Services Director on 01442 275769 or email Charmaine@SJDaccountancy.com.
