SJD Commitment to Service Standards
No other firm in our sector does more to demonstrate our commitment to exceeding clients service standards, examples of this include:
- Free face-to-face meetings - Tax is complicated which is why we offer everyone free face to face meetings in any city of the UK.
- Unlimited access to your own dedicated personal SJD Accountant. No call centres, no outsourcing, no press one for this or two for that.
- Money back service guarantee. All your telephone calls and e-mails will be answered the same day or we will refund your monthly fee's.
- Outstanding reputation. We have won more awards for customer service and accountancy excellence than any other firm in our market, for example:
- Best Accountant for Contractors - Contractor UK 2009, 2008, 2007 & 2006
- Excellence in Accounting - Winner Accountancy Age 2007 & 2004
- Best use of Internet- Finalist Accountancy Age Awards 2008
- AXA Business of the Year - Highly Commended National Business Awards 2008
- Excellence in Customer Services - Finalists National Customer Service Awards 2009
- Business of the Year - Finalists National Chamber of Commerce Awards 2009 & 2008
- Extraordinary Three Star Status - Sunday Times Best Companies Accreditation 2009 - 2007
- Sunday Times Best Small Companies to Work For - Award 2009 - 2007
- Compliant Accountant - APSCo Compliancy Audit 2010
- The only National PCG 'Quality Accountant'
Many companies say they are committed (of course they do, what else could they say) but few if any are able to demonstrate and prove it. It is because of this ongoing dedication to outstanding and remarkable customer service that SJD are the UK's largest accountants to Contractors, Freelancer's and SME's; we have over 10,000 clients all of whom work through their own UK limited company.
However, we would never want to, or be seen to, rest on our laurels and we encourage anybody to provide feedback on any aspect of our service. If you have any feedback, comments or thoughts regarding the service we provide please complete the below form, and we would be delighted to review and discuss your thoughts.
Alternatively you can contact Charmaine Vallance – Poole, Customer Services Director on 01442 275769 or email Charmaine@SJDaccountancy.com.
