Accountants lead the way in Customer Service!
Probably not a headline you’d expect to read but this is exactly what happened when SJD Accountancy the UK’s largest accountants for contractors, with over 10,000 limited company clients, won the ‘Award for Customer Commitment’ at the Institute of Customer Service UK Customer Satisfaction Awards 2011, beating off the likes of Barclays Wealth and
Homebase.
The UK Customer Satisfaction Awards centre around organisations who are totally customer-orientated and show a consistent commitment to customer excellence.
First ‘Customer Commitment’ win for a firm of Accountants.
This year was also the first time in the history of the Awards that a firm of accountants has won this particular award which further demonstrates the impressiveness of SJD Accountancy’s level of commitment to its clients.
Charmaine Vallance-Poole, Customer Services Director at SJD Accountancy, commented that ‘she was delighted to have won such a prestigious award and that she would like to recognise all of the accountants and support staff who continually strive to provide the best possible service to our clients. Nothing is more important than providing clients with the very best service and is probably why over 50% of all new clients come from existing client referral’.
As well as winning this award SJD has also won awards for Accounting Excellence from Accountancy Age, Contractor voted awards from ‘Contractor UK’ as well as accolades from the Sunday Times Best Places to Work, the National Business Awards and National Customer Service Awards. In fact in their market, no other firm has won more awards for customer service and accounting excellence.
SJD Accountancy
SJD Accountancy are the UK's largest specialist provider of fixed fee, limited company accountancy services to contractors; we've been acting for contractors across the UK since 1992 and have more than 11,000 clients.
We are the only National specialist firm of accountants with offices in all major UK cities so you’ll never be far from your accountant. SJD also have more qualified staff than any other firm in our market with qualifications from the following major tax and accountancy bodies - ATII, ATT, ACCA, CA, ACA, FCCA, ACMA. You’ll also be pleased to know that we are one of the lowest priced as well.
Free face-to-face meetings. This is another unique service, only SJD offers free face to face meetings - tax is complicated and sometimes only a meeting will do.
Unlimited access to your own dedicated accountant. No call centres, no outsourcing, no automated call handling. Simply telephone, e-mail or meet your own dedicated accountant face to face.
Money back service guarantee. All your telephone calls and e-mails will be answered the same day or we will refund your monthly fee's.
Outstanding reputation. We have won more awards for customer service and accountancy excellence than any other firm in our market.
All inclusive low cost monthly package which includes completion of accounts, payroll bureau, dividends and corporation tax computations, personal taxation, free bookkeeping software, unlimited access to your accountant and all company returns. All this for a fixed monthly fee of £110 plus VAT, which is one of the lowest prices in the market.
If you have any questions about contracting or would like any further advice please either contact your SJD Accountant or call our new client services helpdesk on 0500 152500 / 01442 275789 or email: nikki.hanlon@sjdaccountancy.com.
Appoint SJD Accountancy and never worry about your tax or accountancy affairs again!
You may also find the following pages, guides and case studies useful:
Take home pay calculator - How much could you be taking home
Contractor FAQ - All your frequently asked questions and their answers
First time Contracting or Freelancing? - A summary of the alternatives along with pros and cons
Choosing an accountant - For a full review
Step-by-step Guide to Contracting - Download a FREE copy of our guide
Limited or Umbrella? Can't decide? - We help you decide which is best for you
Guide to Contracting - All the best guides to contracting in one place
Expenses Guide - Know exactly what you can claim
Umbrella company guide - Everything you ever wanted to know about umbrella company services
IR35 Guide - A great plain English guide to IR35
