Our Customer Promise

Everything we do for you has one purpose – to make your business life as simple and rewarding as possible.  Our aim is to put you, our client, at the heart of everything we do and strive to provide you with the best possible service.  We do this by recruiting passionate people and investing in their training and development – we spend over £1.5 million each year on training our people.  We structure each team so you have a personal dedicated accountant who is supported by a back office team of experts, meaning your accountant can provide the most proactive and efficient service possible.  We do use technology to support our accountants but we are not a technology lead business.  We are primarily a people lead business that uses technology where appropriate, mainly to aid and assist our decision making for you.  What this means is when you email or call us with a question it may take us a few hours to deal properly with a query rather than a few seconds to send a bland standard response.  I would rather we got you the right answer than the quickest answer. 

We take our role as your accountant extremely seriously.  You have put your trust in us and we will do all we can not to let you down.  We will endeavour to:

  • Respond to any question sent to your accountant or any dedicated department within 24 hours.  If we need more time, we will update you as soon as we can and we promise to keep you informed of the progress we are making in answering your question
  • All of our new clients will be spoken to within 24 hours of joining us

If we fail to do this, please contact me directly at derek.kelly[@]optionis.co.uk and I promise to personally look into your question and provide a response as well as a reason as to why we may have let you down.

Derek Kelly
Chief Executive Officer
SJD Accountancy

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SJD Accountancy

SJD Accountancy are the UK's largest specialist provider of fixed fee, Limited company accountancy services to contractors; we've been acting for contractors across the UK since 1992 and have more than 15,000 clients.

We are the only national specialist firm of contractor accountants with offices nationwide. SJD Accountancy has more qualified staff than any other firm in our market with qualifications from the following major tax and accountancy bodies - ATT, AAT, CTA, ACCA, CA, ACA and FCCA.

  • Unlimited face to face meetings. This is a unique service only SJD Accountancy offers - unlimited face to face meetings across the UK - tax is complicated and sometimes only a meeting will do.
  • UK's largest contractor accountants with more qualified staff. No call centres, no outsourcing, no automated call handling. Simply telephone, email or meet your own dedicated accountant face to face.
  • Our Customer Promise. Respond to any question sent to your accountant or any dedicated department within 24 hours.  If we need more time, we will update you as soon as we can and we promise to keep you informed of the progress we are making in answering your question.
  • Outstanding reputation. We have won more awards for customer service and accountancy excellence than any other firm in our market, including: Best Accountant for Contractors, Accountant of the Year and Best Professional Service Team to name just a few.
  • All inclusive low cost fixed fee accountancy package which includes completion of accounts*, payroll bureau, dividends and corporation tax computations, personal taxation, free bookkeeping software, your own dedicated accountant* and all company returns for a fixed fee starting from £120 plus VAT per month. Check our packages for more detail.

If you have any questions about contracting or would like any further advice please call our new business team on 01442 275789 or email: newbusiness@sjdaccountancy.com. Our new business team is open Monday to Thursday (8am to 8pm), Friday (8am to 7pm) and Saturday (10am to 4pm)

Appoint SJD Accountancy and never worry about your tax or accountancy affairs again.

Form your own limited company with SJD - our same day online company formation service includes company bank account set up, VAT/PAYE registration and advice on optimum share structure. 

You may also find the following pages, guides and case studies useful:

*If you would like us to complete your company year end accounts we simply ask that you have been a client of SJD for one year or have made 12 monthly payments. All accountants are part or fully qualified.