Accountants lead the way in Customer Service!

Probably not a headline you’d expect to read but this is exactly what happened when SJD Accountancy the UK’s largest accountants for contractors, with over 10,000 limited company clients, won the ‘Award for Customer Commitment’ at the Institute of Customer Service UK Customer Satisfaction Awards 2011, beating off the likes of Barclays Wealth and
Homebase.

The UK Customer Satisfaction Awards centre around organisations who are totally customer-orientated and show a consistent commitment to customer excellence.   

First ‘Customer Commitment’ win for a firm of Accountants.
This year was also the first time in the history of the Awards that a firm of accountants has won this particular award which further demonstrates the impressiveness of SJD Accountancy’s level of commitment to its clients.

Charmaine Vallance-Poole, Customer Services Director at SJD Accountancy, commented that ‘she was delighted to have won such a prestigious award and that she would like to recognise all of the accountants and support staff who continually strive to provide the best possible service to our clients. Nothing is more important than providing clients with the very best service and is probably why over 50% of all new clients come from existing client referral’.

As well as winning this award SJD has also won awards for Accounting Excellence from Accountancy Age, Contractor voted awards from ‘Contractor UK’ as well as accolades from the Sunday Times Best Places to Work, the National Business Awards and National Customer Service Awards. In fact in their market, no other firm has won more awards for customer service and accounting excellence.